Cancellation policies

  • Cancellation policy for full day tours or customized tour packages

    AWA Expeditions Tours wishes to provide you with a unique and unforgettable experience in the Amazon rainforest. However, we understand that unforeseen circumstances may affect your travel plans. The following are the conditions for cancellations, changes and refunds if necessary.

    1. Cancellations requested before the start of the tour:

    For full day tours (reservations of only one day):

    • Up to 10 days before the start of the service: up to 50% of the reservation amount will be reimbursed on a case-by-case basis.
    • Within 10 days before the start of the service: no refund, but you will be able to reschedule a new start date within 2 months. Outside this period there will be no refund or rescheduling.

    For multi-day packages in the city or in the jungle:

    • Up to 15 days before the beginning of the service: the percentage of refund will be evaluated according to the season.
    • Within 15 days before the start of the service: no refund, but you may reschedule a new start date within 3 months. Outside this period there will be no refund or rescheduling.
    1. Cancellations requested during the tour:

    If the passenger cancels the tour within the tour due to personal reasons, discomfort in the area or pre-existing illnesses not informed at the time of booking; there will be no refund without any claim.

    1. Cancellations requested due to political events, social conflicts or natural disasters:
    • Up to 15 days before the beginning of the service: 50% of the reservation amount will be reimbursed.
    • Within 15 days before the start of the service: no refund, but you may reschedule a new start date within 6 months. Outside this period there will be no refund or rescheduling.
    1. Cancellations requested due to flight changes:
    • Up to 15 days before the beginning of the service: 50% of the reservation amount will be reimbursed.
    • Within 15 days before the start of the service: no refund, but you may reschedule a new start date within 6 months. Outside this period will be subject to an additional charge according to availability and seasonal rates.
    1. Cancellations requested 3 days prior to the start of any tour or service:

    There will be no refunds or rescheduling, no claims allowed.

    1. Other terms:

     

    AWA Expeditions Tours reserves the right to modify the General Terms and Conditions, at any time without prior notice or notification. Therefore, we recommend that you review the Terms and Conditions each time you use the website.

     

     

    Handling of personal data

    All contact information you provide on this website or through our WhatsApp channel will be used for the purposes of our services, under no means will it be given to third parties for other applications.